FAQ

Shipping & Delivery 

How much are the shipping costs?

Germany: €4.50 

Austria: €6.50 

Switzerland €8.00 

International shipping €12.95

Free shipping (worldwide) for orders over €100 

How long does it take until I receive my order?

Our delivery time is 2-5 working days. 

Delivery times may vary depending on the product and country. 

As soon as we have shipped your package, you will receive a shipping confirmation with a tracking link by email.You can now track your shipment here. 

Can I track my order?

Yes! As soon as your order is packed and handed over to DHL (usually the next day), you will receive an email from us in which you can find your tracking number. You can then enter this on the DHL page . 

Return  

What is my return policy?

You have the right to return the items within 14 days of receiving the goods without giving any reason. 

We only accept returns for new and unworn goods. 

If your goods show a defect or an item is missing, this must be reported in advance. Otherwise, there is no guarantee that the full purchase price can be refunded. 

If your right of return has exceeded 14 days and an extended right of return has not been confirmed by us beforehand, your return will be automatically sent back to you. 

How do I return items?

Please note that you bear the costs of your return yourself. 

This is how the return works: 

1. Register your return here:  service@vacancyblanks.com 
2. Print out the information sheet and add it to the package.
3. Send the return to: Vacancy, Allgäuerstraße 35, 87719 Mindelheim

Please remember to provide sufficient franking for your shipment.It is best to keep your postal receipt as proof until the refund has been made. 

Can I return multiple packages in one package?

You can also return different orders together in one package. 

Please just make sure that all clothing is in the package and that the information sheets that you receive when registering your return are enclosed in the package. 

Can I exchange items?

We currently do not offer exchanges on clothing. 

However, we offer the possibility of a return within 14 days after receipt . 

As soon as your return has arrived in our warehouse, we will refund your money within 30 days. 

Have you received my return yet?

We do not send a confirmation of receipt after receiving your return. 

As soon as we have processed your return, you will receive a notification. 

As a rule, we need a maximum of 14 days to process your return. 

After larger sales campaigns, the processing time may be slightly longer. 

It is best to keep your postal receipt as proof until the refund has been made. 

Order 

My order is defective, incorrect or incomplete.

In the event of a complaint, please contact us by email (service@vacancyblanks.com). 

If you have received a defective piece of jewelry, please send us photos showing the entire piece of jewelry and the defect. 

If you received a wrong piece of jewelry, please send us a photo of your entire order. 

If your order is incomplete, please also contact us by email. 

Don't forget to include your order number. 

I have not received an order confirmation.

Please also check your spam folder if there is no email from us in your inbox. 

If you still have not received an order confirmation after 24 hours, please contact customer service (service@vacancyblanks.com). 

Can I cancel or change my order?

A cancellation of your order is of course possible. We can only cancel it as long as it has not yet been processed. 

Make changes to the order: Unfortunately, an order that has already been placed cannot be changed. 

Can I change my delivery address later?

If your order has not been shipped, we can change your delivery address. 

You are welcome to contact our customer service, who is available to help you. (service@vacancyblanks.com) 

Availability 

Will sold-out clothing be available again?

Unfortunately, we cannot give an exact date for this as many different factors play a role. 

It usually takes 4-6 weeks for clothes to be online again. 

Payment 

How secure is online payment?

We attach great importance to your security when making payments. 

Your information will of course only be transmitted in encrypted form so that third parties cannot read it. Your credit card payment will be processed by a specially security-certified partner. 

If you have any further questions, please email service@vacancyblanks.com. We will endeavor to help you as quickly as possible.